Privacy Policy

Effective Date: October 14, 2026

1. Who We Are

This website is operated by Arc Biopharma Inc. through its Petscience division (“Petscience,” “we,” or “us”). We respect your privacy and handle personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

2. What We Collect

We may collect the following personal information:

• Contact Form: Name, email address, and your message.

• Veterinarian and Dealer Registration: Name, clinic or business name, PRC license number (for veterinarians), mobile number, email address, and business address.

• Website Use: Basic technical data, such as browser type, pages visited, and IP address, collected through cookies and analytics tools.

3. Why We Collect It

We use your information to answer inquiries, process and verify registrations, give veterinarians and partners access to product and educational resources, send updates you have agreed to receive, and improve this website.

4. Legal Basis

We process personal information based on your consent, to take steps you request before entering into an agreement with us, or as required by law.

5. Sharing

We do not sell your personal information. We share it only with Arc Biopharma Inc. teams that need it for the purposes described above and with service providers that help us operate this website, such as hosting and email services, who are required to keep it confidential and secure. We may disclose information when required by law.

6. Retention

We keep inquiry records for five (5) years and registration records for as long as the account is active plus five (5) years, unless the law requires otherwise. After that, we securely delete or anonymize the information.

7. Security

We use reasonable organizational, physical, and technical measures to protect personal information from loss, misuse, and unauthorized access.

8. Your Rights

Under the Data Privacy Act, you have the right to be informed, to access your personal information, to object to its processing, to correct inaccurate information, to have your data erased or blocked where applicable, to data portability, to claim damages, and to file a complaint with the National Privacy Commission.

To exercise these rights, contact us using the details provided below.

9. Cookies

This website uses cookies for basic functions and analytics. You can disable cookies in your browser settings; however, some parts of the website may not work as intended.

10. Children

This website is not intended for persons under 18, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us

For privacy questions or requests, please contact us using the details below.

Arc Biopharma Inc. – Petscience

Address: 1906-A West Tower, Tektite Towers, Exchange Road, Ortigas Center, Pasig City, Metro Manila, Philippines.

Telephone: +632 8636 5179

Email: customercare@petscience.ph